Business Research Resolutions (Pty) Ltd
Trading as : Business Re-Solution
Registration Number: 2019/292121/07

1. Definitions and scope of offering

1.1 Customised services

Customised services entail all tailored professional solutions offered, at a fee, by Business Research Resolutions (Pty) Ltd. These fall into the following categories:

• Customised Research Solutions: Tailored research services including research consultation, online survey development, research proposal writing, quantitative data analysis, and market research.

• Customised Business Solutions: Tailored operational solutions including business consultation, website design, AI agent development, digital stationery design, and process optimisation.

• Customised Empowerment Solutions: Tailored capacity-building solutions including workshop development, facilitation, and skill development sessions. 

Business Research Resolutions (Pty) Ltd reserves the exclusive right to render customised services at no fee (e.g., to registered non-profit organisations) where deemed appropriate.

1.2 Customised products

Customised products entail digital analytical products offered by Business Research Resolutions (Pty) Ltd:

• "I Am" Survey: Promoted at https://www.businessresolution.co.za/free-resources. Generates a free demo report sent to the user's provided email address. The full custom report (approximately 17 pages) is unlocked upon voluntary payment of the required fee as indicated on the demo report.

• "Strengths" Survey & Resources: Free educational or diagnostic products (e.g., "Strengths" Survey, Teacher Prompting Cheat Sheet) provided at no cost.
  
  

2. Terms for Fee-Based Services & Products

2.1 Customised Services (Consulting & Projects)

•  Quotes & Deposits: Clients must confirm acceptance of a quote in writing. Confirmation is represented by paying a deposit (ranging between 20% and 75%), as indicated on the issued quote. Issued quotes are valid for seven (7) calendar days. Work commences once the deposit is received.

• Final Delivery & Outstanding Balance: Upon project completion, a draft output is shared via a secure view-only link for client approval. Approval is confirmed in writing, after which a final invoice for the remaining balance is issued. Formal ownership and final deliverable files are released upon receipt of full outstanding payment.

2.2 Customised Products ("I Am" Survey)

• Data Processing: Due to the automated and personalised nature of custom analytical products, processing of submitted survey input begins immediately upon receipt of a submission. 

• Report Delivery: Upon payment and submission of proof of payment (using the Unique Report Key as a reference), the full report is generated and dispatched to the provided email address within 48 business hours. 

2.3 Intellectual Property Rights for Non-Fee Items

Where Business Research Resolutions (Pty) Ltd renders services or provides products without charging a fee, all underlying intellectual property (IP) rights reside and remain exclusively with Business Research Resolutions (Pty) Ltd.

2.3.1 Background IP

Business Research Resolutions (Pty) Ltd retains all ownership, rights, and interest in its pre-existing methodologies, proprietary algorithms, templates, survey structures, and baseline software code ("Background IP").

2.3.2 Foreground IP

Subject to receipt of full and final payment, the client is granted ownership of custom final deliverables specifically commissioned and created under a written agreement.

2.3.3 License to Background IPTo the extent that Background IP is incorporated into final client deliverables, the client is granted a non-exclusive, perpetual, non-transferable license to use such Background IP solely for its internal business operations.

3. Cancellation & Refund Policy

Due to the bespoke, immediate, and digital nature of customised reports and tailored consulting services, payments made are generally non-refundable once work has commenced or a report has been generated.

3.1 Applicable Exceptions

In compliance with applicable South African consumer laws, refunds or order re-issues will be processed under the following circumstances: 

• Technical Errors & Non-Delivery: If you do not receive your report within the stated 48 business hours following valid proof of payment, or if you receive a corrupt/incorrect report file, contact info@businessresolution.co.za. We will re-issue the correct report immediately. If we are unable to fulfill your order due to technical issues on our end, a full refund will be issued.

• Duplicate Payments: If a customer is charged twice for the same transaction/report key due to a payment gateway error, the duplicate amount will be refunded in full.
  
  

4. Merchant Disclosures & Legal Compliance

• Country of Domicile & Currency: Business Research Resolutions (Pty) Ltd is a registered private company in South Africa. All transactions on this site are processed in South African Rand (ZAR).

• Payment Security: Online payments are processed via Payfast (Pty) Ltd, an approved payment gateway for South African acquiring banks. Customer card details are entered on Payfast’s secure encrypted server and are never stored on our website. 

• POPIA Compliance: All personal data collected during surveys or transactions is handled strictly in accordance with the Protection of Personal Information Act (POPIA) No. 4 of 2013 and ethical research standards. Customer details are stored separately from financial payment data. Personal information and raw data collected on behalf of or provided by the Client will be processed solely to deliver the agreed services in accordance with POPIA. Business Research Resolutions (Pty) Ltd will retain raw project data and survey submissions for a maximum period of ninety (90) days following final project delivery, after which data may be securely archived, anonymised for benchmarking purposes, or permanently deleted, unless a longer retention period is required by law or agreed upon in writing.

• Customer Support: For queries, billing disputes, or report delivery issues, please contact info@businessresolution.co.za.

5. Limitation of Liability

To the maximum extent permitted by applicable South African law, Business Research Resolutions (Pty) Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues (whether incurred directly or indirectly), or any loss of data, use, goodwill, or other intangible losses resulting from: (a) your reliance on any research outputs, reports, or business consulting advice; (b) any errors, omissions, or inaccuracies in automated or custom AI agents; or (c) unauthorised access to or alteration of your transmissions or data.

• Liability Cap: In no event shall the total aggregate liability of Business Research Resolutions (Pty) Ltd for all claims relating to any service or deliverable exceed the total fees actually paid by the client for that specific service or report.

6. AI Agents & Technology Disclaimer

AI agents, automated analytical workflows, and machine learning models are inherently probabilistic and may produce incomplete, inaccurate, or unexpected results. The client acknowledges that AI outputs are intended to assist human decision-making and must be independently reviewed and validated prior to operational deployment. Business Research Resolutions (Pty) Ltd makes no guarantees regarding continuous uptime, accuracy, or suitability of third-party AI APIs or underlying platform integrations.

7. Client Dependencies & Scope Creep

Timely completion of services depends on the Client providing prompt instructions, feedback, data, and approvals. If a project is delayed for more than fourteen (14) consecutive calendar days due to client inaction or non-responsiveness:

• Business Research Resolutions (Pty) Ltd reserves the right to adjust project schedules and reissue revised quotes.

• Any additional out-of-scope feature requests, iterative survey redesigns, or unexpected modifications outside the agreed-upon project scope will be quoted separately as additional billable work.

8. Dispute Resolution & Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute amicably through good-faith negotiations within fourteen (14) business days of written notice. Failing amicable settlement, the dispute shall be referred to arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA), to be held in Cape Town or Johannesburg in English.

9. Force Majeure and Severability

9.1 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond reasonable control, including but not limited to: acts of God, national grid failures or extended power disruptions, cyberattacks, third-party internet or cloud infrastructure outages, government restrictions, or civil unrest.

9.2 Severability

If any provision of these Terms is found to be unenforceable or invalid under South African law, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.